1. Who we are
Palora Brandworks ("we") operates this website. This policy explains what personal data we collect and how we use it. [Name of grievance officer / contact person, as required.]
2. What we collect
- Forms: name, email, phone, company, budget and message when you contact us, subscribe or apply for a job (including your resume).
- Orders and accounts: name, email, phone, company, GSTIN, billing address, project brief and order history.
- Payments: processed by Razorpay. We receive payment status and reference IDs, not your full card or bank details.
- Chat assistant: questions you type into our chatbot may be stored to improve answers. Please don't share sensitive information there.
- Technical data: IP address and basic logs used for security and rate limiting.
3. How we use it
- To reply to enquiries, deliver services, process payments and send invoices.
- To send newsletters you have subscribed to (you can unsubscribe at any time).
- To keep the website secure and prevent spam or fraud.
4. Sharing
We share data only with service providers that help us run the business – for example payment processing (Razorpay), email delivery, hosting and our AI chatbot provider (Hugging Face) – and when required by law. [List any others.]
5. Retention
[How long each type of data is kept, e.g. invoices for the period required by tax law.]
6. Your rights
You can ask to access, correct or delete your personal data, or withdraw consent, by contacting us. [Align with the Digital Personal Data Protection Act, 2023 and applicable rules.]
7. Cookies and local storage
We use your browser's local storage to remember your cart. [Add analytics cookies here if you enable analytics.]
8. Contact
Privacy questions: infopalorabrandworks@gmail.com.